HCI Sports & Fitness

I cancelled my membership April '23 and they said I had to come in to sign a cancellation form. Living nearly an hour away, it was a PIA to say the least, but I made plans to meet friends for dinner afterwards. I went in, signed the form and went on my way. Fast forward 6 months, I see I am still being billed! I called HCI and they basically called me a liar. I did my part by coming in to sign the form (I told them to even check security cameras) but they failed to process on their end. And even after you cancel your membership, you have to pay another additional month, so just be aware!

I’ve been a member since this place opened. Haven’t gone for awhile but went back today. Scanned my fancy metal tag and went to place my things in a locker. Front desk called me over and said my membership was cancelled and my family plan was changed to a different “base” membership with of course the same cost- kids and wife go all the time. I explained my family plan was never changed and I’ve been a member since this place opened. The kid at the desk could care less and told me I could work out for “free” today- what an insult- I’ve paid over $10,,000 to this gym since inception and he acted like he was doing me a favor. Place sold out and is more interested in having Instagram models taking pictures acting like they are working out on equipment versus people who want to work out and train. Used to be a great family place now like everything else poor client service and care less attitude. This is the best part- I told him I am never coming back and I’ll ask my wife to cancel and he said do you want to sign the cancellation agreement- how can I sign an agreement to cancel a membership when I am not a member? what a joke.

Amazing gym. I joined for pickleball but I love having this space to workout, go to a (good) class, or just even work at the Cafe. Staff is very casual in a good way. Not sure what the bad reviews are about. This place is super clean and pristine all the time when I'm there. There is always someone cleaning something. Looks like nice kid care, but haven't mustered up the courage to actually leave my kid there. Great place to make friends. Highly recommend!

I cancelled my membership in person because they didn’t have the basketball gym open at all… They were closed down now for the remodel and I only come there to play ball which I normally love. ***I had planned on coming back later on and now they say I owe them for months fees and dues… I hadn’t even been there in awhile, but now I can’t even re join without paying the debt of my previous account that’s somehow still active and charging me still.. - I can’t cancel the membership without paying my balance on the account an I also can’t work out there without paying it either but they get to keep charging every month…**** 👎 not cool even though I haven’t even been in there for a couple months an I told em I’m going to cancel it in person the last time I was there. I mean because there was no point.. I mean, Besides that it’s an okay place you better just pay attention to your emails cause that’s the only form of information you’ll get in notice plus if you get behind or for whatever reason you miss a payment somehow their policy’s are so jacked up and one sided for them to screw you. If they fixed this I’d totally be cool but the lady I talked to was very rude on the phone and that call was just an unpleasant experience. Real turn off because I liked this gym. Like you could be getting my money still every month but you’re being unreasonable and still sending me invoices for continuous charges 🤬

Fantastic facility for the whole family! My kids love the basketball courts and football field…they come regularly to practice with friends. I love the classes, my husband loves the gym. Everything is clean, the staff are friendly, locker rooms are nice, and the cafe/sitting area is a lovely retreat. We’re so grateful to have HCI in our neck of the woods!